FloSpace Warranty And Refund

At FloSpace, we stand behind the quality of our modular flooring products. We warrant that all FloSpace tiles and accessories are free from defects in materials and workmanship from the date of the original purchase when installed, used, and maintained in accordance with our installation and care guidelines.

This warranty applies only to the original purchaser and is valid only when accompanied by proof of purchase.

What Our Warranty Covers

If a FloSpace product is found to be defective due to a manufacturing fault, we will, at our discretion:

  • Repair the defective product; or

  • Replace the defective product with the same or an equivalent item at no cost.

Where a warranty claim is approved, FloSpace will cover the reasonable costs associated with repairing or replacing the defective product.

Genuine FloSpace Products

FloSpace products are sold exclusively through our official website. Purchasing directly from FloSpace ensures you receive genuine products backed by our warranty and customer support.

Products purchased through unofficial sources, private resellers, or third-party marketplaces are not covered by the FloSpace warranty, as we cannot verify their origin, condition, or authenticity.

Warranty Exclusions

This warranty does not cover:

  • Incorrect installation or failure to follow FloSpace installation instructions.

  • Damage caused by misuse, abuse, accidents, neglect, or improper maintenance.

  • Normal wear and tear, cosmetic changes, or fading resulting from regular use.

  • Damage caused by chemicals, fire, flooding, extreme weather, or other events beyond our control.

  • Commercial or industrial use beyond the product's intended application unless otherwise specified.

Limitation of Liability

To the fullest extent permitted by law, FloSpace's liability under this warranty is limited to the repair or replacement of the defective product. FloSpace is not liable for any indirect, incidental, special, or consequential loss or damage arising from the use of our products.

Nothing in this warranty excludes or limits any rights or remedies available under the Australian Consumer Law.

Making a Warranty Claim

If you believe your product is covered under this warranty, please contact the FloSpace team with:

  • Your proof of purchase

  • A description of the issue

  • Photos of the affected product

  • Your order number

Our team will assess your claim and work to resolve it as quickly as possible.